With this Privacy Policy, we establish and explain how we process your personal data.
Your personal data controller is Eglės Ateljė, UAB, legal entity code 235922310, with whom you can contact by phone at +370 655 41160, by email at info@emcouture.com, or in writing at Maironio g. 13-10, LT-44298 Kaunas.
The Data Controller is the operator of the website https://www.emcouture.com/.
General Provisions
1. This Policy applies to all individuals who visit the Website, and the conditions set out herein apply each time you intend to purchase our dress or other, regardless of the device you use (computer, mobile phone, tablet, or any other).
2. By purchasing Our dresses, practise wear or other continuing to browse the Website, you confirm that you have read the Policy and are aware of the purposes, methods, and procedures for the processing of your personal data.
3. We ensure that, when processing your personal data, we implement the following essential principles related to personal data processing:
3.1. We process your personal data in a lawful, fair, and transparent manner (the principle of lawfulness, fairness, and transparency);
3.2. We collect personal data for specified, clearly defined, and legitimate purposes and do not further process them in a way that is incompatible with those purposes;
3.3. The further processing of personal data for archiving purposes in the public interest, for scientific or historical research purposes, or for statistical purposes is not considered incompatible with the initial purposes (the purpose limitation principle);
3.4. Personal data must be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed (the data minimisation principle);
3.5. We make efforts to ensure that personal data are accurate and, when necessary, updated within a reasonable time after any changes occur;
3.6. We take all reasonable measures to ensure that personal data which are inaccurate, considering the purposes for which they are processed, are erased without delay or corrected within a reasonable period (the accuracy principle);
3.7. We store personal data in a form that allows your identity to be determined for no longer than is necessary for the purposes for which the personal data are processed;
3.8. Personal data may be stored for longer periods if they are processed solely for archiving purposes in the public interest, for scientific or historical research purposes, or for statistical purposes, provided that appropriate technical and organisational measures are implemented to safeguard the rights and freedoms of the data subject (the storage limitation principle);
3.9. Personal data, considering the general nature of the data We process, are handled in a manner that ensures an appropriate level of security through the application of suitable technical and organisational measures. This includes protection against unauthorised or unlawful processing, as well as accidental loss, destruction, or damage of personal data (the integrity and confidentiality principle);
3.10. We are responsible for ensuring compliance with the above-mentioned principles and must be able to demonstrate that such compliance is maintained (the accountability principle).
4. This Policy has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter – the Regulation), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the European Union and the Republic of Lithuania.
Definitions
5. The following terms are used in this Policy:
5.1. Personal data – any information relating to an identified or identifiable natural person;
5.2. Data processing – any operation or set of operations performed on personal data or sets of personal data, whether by automated or non-automated means, such as collection, recording, sorting, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, as well as alignment or combination with other data, restriction, erasure, or destruction;
5.3. Cookie – a small text file that the Website [https://www.emcouture.com/] stores on your end device;
5.4. Other terms are used as defined in the Regulation, the Law on the Legal Protection of Personal Data of the Republic of Lithuania, and other legal acts of the Republic of Lithuania regulating the processing and protection of personal data.
Purposes and grounds for processing personal data
6. We process your personal data for the following purposes:
6.1. To deliver the orders you have submitted and to carry out product return procedures;
6.2. To provide you with news, special offers, and general information about the goods and services We offer;
6.3. To respond to the inquiries you submit;
6.4. To carry out internal data analysis, identify Website usage trends, and evaluate the effectiveness of advertising campaigns.
7. We process your personal data on the following grounds:
7.1. On the basis of your consent (Article 6(1)(a) of the Regulation);
7.2. On the basis of contract performance (Article 6(1)(b) of the Regulation);
7.3. On the basis of Our legitimate interests (Article 6(1)(f) of the Regulation).
Methods of processing personal data
8. On the Website, we process your personal data in the following ways:
8.1. When you order goods and services through the Website section [https://www.emcouture.comt/callback/checkout];
8.2. When you subscribe to Our newsletters;
8.3. When you submit an inquiry through the designated section of the Website
[https://www.emcouture.com/lt/kontaktai];
8.4. When you submit an inquiry through the designated section of the Website
[https://www.emcouture.com/lt/online-consultation];
8.5. By storing cookies used on the Website on your end device when you visit the Website.
9. We are not responsible for the proper processing and protection of your personal data on other websites to which links on the Website may direct you. We recommend reviewing the privacy policy of each website you visit.
Placing orders and processing returns
10. If you wish to order goods or services from the Website, you can do so without creating any user accounts. You simply need to enter all the necessary information required for order delivery and properly complete the payment.
11. Payments for goods and services are processed through the Neo Finance (Neopay) system. You may pay for your order by bank transfer, Google Pay, Apple Pay, or by entering your card details. You may also choose an instalment payment option, which is finalised directly with Neo Finance (Neopay) representatives. All contact information is required for us to process returns.
Submitting forms on the websites
12. If you wish to submit an inquiry regarding products or any additional questions, you may do so through the designated section of the Website at [https://www.emcouture.com/contact].
13. If you wish to submit an inquiry regarding an online consultation, you may do so through the designated section at [https://www.emcouture.com/online-consultation].
14. To submit an inquiry, you must provide Us with your name, surname, email address, and phone number.
15. We process this personal data on the basis of Our legitimate interests, i.e., in order to respond to your questions as quickly and efficiently as possible and to provide the necessary consultation regarding Our products and services to the appropriate recipient.
16. Once a response to your inquiry has been sent to your indicated email address, your personal data are stored for 10 years and are then automatically deleted upon the expiry of this period.
Cookies used on the website
17. When using cookies, We process the following personal data about you:
17.1. The type of browser, operating system, and device you use;
17.2. Your browsing history;
17.3. The number of visits to the Website;
17.4. The duration of your browsing sessions on the Website;
17.5. The sections of the Website you have viewed;
17.6. Other information about the actions you perform on the Website.
18. We use cookies in order to:
18.1. Ensure the functionality of the Website;
18.2. Improve and develop the Website so that it meets your browsing needs;
18.3. Implement new features on the Website that make it easier for you to use it, search for information, and enable a wider range of users to access the Website;
18.4. Analyse user behaviour while browsing the Website;
18.5. Maintain statistics on how the Website is used.
19. The Website uses cookies belonging to the following categories:
19.1. Necessary cookies – are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data;
19.2. Functional cookies – help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features;
19.3. Analytical cookies – are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc;
19.4. Performance cookies – are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors;
19.5. Advertisement cookies – are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
20. Cookies are used on the basis of your consent. When you visit the main page of the Website, a pop-up window will allow you to consent to the storage of all cookies used on the Website on your end device. If you do not wish to consent to the placement of all cookies used on the Website, you may go to the cookie management settings, where you can select the categories of cookies you agree to be stored. Strictly necessary (essential) cookies are stored on your end device regardless of whether you have given consent, as the Website cannot function properly without them. If you do not consent to the use of other cookies, your selected settings will not be saved when you visit the Website again.
Newsletter subscription
21. If you wish to receive useful information about newly created dresses, news, the dance world, or announced discounts and special offers, you may subscribe to the newsletter on the Website.
22. To subscribe to the newsletter, you must provide your email address.
23. We send newsletters to you on the basis of your consent, after you have familiarised yourself with this Policy, your rights, the purposes for which your data are used, and your ability to withdraw your consent to the processing of personal data for direct marketing purposes at any time.
24. Your personal data will be processed for direct marketing purposes until you withdraw your consent or unsubscribe from the newsletter.
25. You may unsubscribe from the newsletter at any time by clicking the link included in the newsletter.
Tranfer of personal data
26. The personal data We process about you are not disclosed to third parties, except in cases where we are required to transfer them in accordance with the laws of the Republic of Lithuania or when necessary to fulfil contractual obligations.
27. Categories of data recipients (this list is not exhaustive):
27.1. Courier service providers;
27.2. The payment platform NEO Finance (Neopay);
27.3. Data processors engaged by Us (providers of information technology services, accounting service companies, etc.);
27.4. Courts, law enforcement authorities, and other state institutions;
27.5. Google.
28. Data processors are entitled to process personal data only according to Our instructions and only to the extent necessary. When engaging data processors, We take all necessary measures to ensure that they have implemented appropriate organisational and technical measures to guarantee the security of personal data.
Your rights
29. By providing your personal data when ordering dresses, practise wear or other on the Website, submitting inquiries, consenting to the use of cookies on your end device, or subscribing to Our newsletters, you acquire the following rights:
29.1. The right to access your personal data being processed;
29.2. The right to request the rectification, supplementation, or deletion of your personal data;
29.3. The right to restrict the processing of your personal data;
29.4. The right to receive the personal data relating to you that you have provided to Us in a structured, commonly used, and machine-readable format, and to transmit those data to another data controller (the right to data portability);
29.5. The right to withdraw your consent at any time;
29.6. The right to object to the processing of your personal data;
29.7. The right to lodge a complaint with the State Data Protection Inspectorate (address: L. Sapiegos g. 17, Vilnius, or by email at ada@ada.lt) if you believe that Our processing of your personal data does not comply with the Regulation, the Law on the Legal Protection of Personal Data, or other laws and legal acts of the Republic of Lithuania regulating personal data processing, or otherwise infringes your rights and freedoms.
30. To exercise your rights, please submit your requests, complaints, or demands to Us in writing by email at info@emcouture.com.
31. If you identify a failure to comply with the requirements of the Regulation, the Law on the Legal Protection of Personal Data of the Republic of Lithuania, or other laws and legal acts regulating personal data processing, please contact Us. If We are unable to assist you or if Our response does not satisfy you, you may submit a complaint to the State Data Protection Inspectorate in accordance with the procedures established by law.
Final provisions
32. We may update or amend this Policy at any time.
33. Any updated or amended Policy will take effect from the date it is published on the Website.
34. You should periodically review it to ensure that you are satisfied with the current version of the Privacy Policy.
35. For any questions related to this Policy and/or data protection in general, you may contact us in writing by email at info@emcouture.com.